Creative Writing with the Crimson League

The Blog of Fantasy Author Victoria Grefer

Customer service is crazy

As I write this, I’m watching the order details on the phone charger I ordered from Apple because it is shipping, apparently, to my old Chicago address.

I chatted with a rep, and she can’t assist me as she can’t find the order in their system yet. She told me to check back in an hour.

Instructions online say to update or cancel an order when it is in “processing” status. Mine isn’t there yet.

I’m frustrated because I have to go somewhere tonight and I am worried I will lose my chance to update or cancel the order! Luckily I do still have an hour and half before I have to leave, so hopefully I can get this taken care of. Thankful I have that time, at least. First world problems.

At least I only ordered a charger, if it does ship out, and not a new phone as I was considered as my phone needs to updated soon. What a day, haha.

What’s your best customer service story?

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2 responses to “Customer service is crazy”

  1. mlibersat Avatar
    mlibersat

    How about a positive customer service story? My grandma went to the Home Depot to buy some power tool (yeah, she’s cool like that), so it was a couple hundred dollar purchase. At the checkout, it rang up for $0.01 so clearly something was wrong with the way it was scanning. After several minutes of trying to type it in manually, finding other items to scan, and having the manager come help, nothing was working. The manager ended up saying she could just HAVE the tool, no charge! Now, my grandma is an honest woman and wants to pay her fair share, so she resisted. but in the end, the manager insisted she take it. My grandma vowed to be a loyal Home Depot customer and sing their praises to anyone who would listen, including me. 😉

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    1. vicgrefer Avatar
      vicgrefer

      that’s amazing!!!! I love it! Thanks for sharing

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